After-sales service process

1. Problem feedback: If there is a problem during the use of the customer, communicate with the salesperson.

2. Understand the needs: The salesman asks the customer to describe the problems and needs in use and provide solutions.

3. Solution:

①Remote coordination:
Such as some application operation problems can be solved by remote guidance;

②Return to repair:
For motherboard hardware problems and software debugging, please indicate the fault phenomenon and send it to our company's designated location for repair. The repair cycle is 7 working days (excluding transit time). After the repair, our company will send it back.

③Return and exchange:
After negotiation between the two parties, our company inspects the returned products and agrees to return and exchange the products under the condition that the products do not affect the second sale.